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Privacy Notice

At DGF Psychology Limited we take our responsibility regarding the security of your data very seriously. To reflect the newest changes in data protection law, and our commitment to transparency, we have updated our Privacy Policy.

It is important that you know we record your personal data when you use our services. When you use our website or direct services, you are agreeing for us to store and process your personal data. This is given in more detail below:

Why do we collect your personal data?

We collect your personal data to help with how we work with you. Knowing your data allows us to tailor our services to specifically meet your individual needs.

Who we are

We are DGF Psychology Limited (registered company in England and Wales number 7323144) and we offer psychological services to individuals and families.

DGF Psychology Limited is registered with the Information Commissioner’s Office and our registration number is Z2391995.

What types of information do we collect about you?

Personal Information
This means any information that may be used to identify you, such as your name, contact phone number(s) and postal and email address.

How do we collect this information?
We collect this information directly from you, for example via a referral form, and indirectly from third parties, such as Local Authorities, Social Workers, Health Professionals, other service providers (such as care providers for example) and significant caregivers if you are under 18.

Sensitive Information
When engaging with our services you may provide us with sensitive information, such as a health condition. Again, we will only collect this information with your permission and will take extra care of it.

How we use your information

We collect your information because we need it to help us fulfil your requests, keep in touch with you and tailor our service to your specific needs.

How and when we share your information with others

We will not sell or rent your information to third party organisations and we will not share your personal information to others to use in their marketing.

Legal reasons for sharing information

We will share personal information with companies, organisations or individuals outside of DGF Psychology Limited if we strongly believe that access, use, storing or sharing of the information is reasonably necessary to meet any relevant law, regulation, legal process or lawful government request, protect against harm to the rights, property or safety of DGF Psychology Limited, the people we support or the public, as requested or permitted by law.

How long we keep your information

We will hold your information whilst you are engaged in services with us and for a period of time once we no longer work with you. These timescales are:

If you were an adult when we commenced work with you – 7 years after the date of our discharge with you

If you were under 18 years when we commenced work with you – 75 years after the date of our discharge with you

How we store your information

We ensure that there are appropriate technical controls in place on our computers and servers and safely store any paper documents in locked filing cabinets.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of all, or some of your personal information, please email or write to DGF Psychology Limited, PO Box 816, Knightwick, Worcester, WR6 5XB.

Your Rights

Your personal information is yours, and there are legal obligations that DGF Psychology Limited must meet in relation to them. The rights you have under data protection law are:

  1. The right to access
  2. The right to rectification
  3. The right to erasure
  4. The right to restrict processing
  5. The right to object to processing
  6. The right to data portability
  7. The right to complain to a supervisory authority, and
  8. The right to withdraw consent

If you have any concerns or complaints about the way that we are handling your personal information, please feel free to contact us using the details below, or contact the Information Commissioners Office on

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was updated on 2nd May 2018.

How to contact us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact

We understand that legal details can be confusing. If any of the above does not make sense, get in touch and we will be happy to clear up any confusion. Please remember that it is quite important to know what all of the above means.

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